Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 1 valiny
  • 1 manana an'ity olana ity
  • 50 views
  • Valiny farany nomen'i nhpeacenik
  • Voavaha

Today, Firefox crashed and I saw the mozilla troubleshooting message. I selected the option to restart firefox and got the mozalla troubleshooting box again. I repeated this several times with the same results. I do not want to "restore to factory settings" because I want to keep my history, cookies, etc. It doesn't restart in safe mode from terminal and I am using Chromium to send this message. My operating system is Ubuntu . I'm not sure I'm including the crash information automatically (or doing it correctly), so I pasted the contents of the latest crash log in the box below; it consists of a crash ID, and I hope that's what you need to figure this out. Thanks!

Today, Firefox crashed and I saw the mozilla troubleshooting message. I selected the option to restart firefox and got the mozalla troubleshooting box again. I repeated this several times with the same results. I do not want to "restore to factory settings" because I want to keep my history, cookies, etc. It doesn't restart in safe mode from terminal and I am using Chromium to send this message. My operating system is Ubuntu . I'm not sure I'm including the crash information automatically (or doing it correctly), so I pasted the contents of the latest crash log in the box below; it consists of a crash ID, and I hope that's what you need to figure this out. Thanks!

Vahaolana nofidina

After re-booting, I got a more coherent message box when I started Firefox, that allowed me to successfully start Firefox in safe mode. I closed all saved windows and restarted. Firefox now worked. I'm relieved not to have to lose all my private data, but this kind of scare really shouldn't be happening.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

Vahaolana Nofidina

After re-booting, I got a more coherent message box when I started Firefox, that allowed me to successfully start Firefox in safe mode. I closed all saved windows and restarted. Firefox now worked. I'm relieved not to have to lose all my private data, but this kind of scare really shouldn't be happening.