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Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. Learn more.

Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export the application logs. __TOC__ =How to export logs on Mozilla VPN= Follow these steps to export the application logs: #Open Mozilla VPN and click the gear icon [[Image:vpn settings icon|width=20]] (icon may appear in top right corner of the application on versions older than 2.10). #Click or tap {menu Get Help}. #;[[Image:Android VPN Get Help|width=350]] #Select {menu View Log}. This will generate a <code>.txt</code> file with logs to help Mozilla Support troubleshoot the problem. #;[[Image:View log|width=350]] #Attach the <code>.txt</code> file to your support ticket. {note}'''Note:''' The logs don’t contain your browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.{/note} =I can't log in to Mozilla VPN to generate the log file – What to do= #On the Mozilla VPN ''Get started'' screen, click or tap {menu Get Help}. #;[[Image:Get Help MZ VPN|width=350]] #Select {menu View Log}. This will generate a <code>.txt</code> file with logs to help Mozilla Support troubleshoot the problem. #;[[Image:View log|width=350]] #Save and attach the <code>.txt</code> file to your support ticket. {for win11} =How can I export the log if I can't open Mozilla VPN on Windows?= {/for} #{for win11}Open the Windows ''File Explorer''.{/for} #{for win11}Click on the '''View''' tab at the top of the window.{/for} #;{for win11}[[Image:Windows view tab|width=600]]{/for} #{for win11}On the far right side of the option near the top of this tab, look for '''Hidden Items'''. Check this box, if it is not already.{/for} #;{for win11}[[Image:Windows hidden items|windows=350]]{/for} #{for win11}This will enable you to complete the next steps.{/for} ##{for win11}Click on '''This PC''' on the left side of the ''File Explorer''.{/for} ##;{for win11}[[Image:Select This PC|width=300]]{/for} ##{for win11}Click on your hard drive (This should be labeled ''Windows'' or ''OS (C:)'').{/for} ##{for win11}Open the '''Users''' folder.{/for} ##;{for win11}[[Image:User's file|width=600]]{/for} ##{for win11}Open the folder for your user, it should have your user name.{/for} ##{for win11}Open the '''AppData''' folder.{/for} ##;{for win11}[[Image:AppData file|width=600]]{/for} ##Open the '''Roaming''' folder.{/for} ##;{for win11}[[Image:Roaming file|width=600]]{/for} ##Inside the Roaming folder, find a text file document named ''mozillavpn.txt.''{/for} ##;{for win11}[[Image:VPN text file|width=600]]{/for} ##{for win11}Copy the file and attach it to your response email.{/for} <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> '''Related articles:''' *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/how-remove-mozilla-vpn-app-data?utm_source=-vpn-related How to remove Mozilla VPN App Data] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/help-i-still-have-questions-about-mozilla-vpn?utm_source=-vpn-related Help, I still have questions about Mozilla VPN]