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Firefox not responding freezes laptop

Firefox App crash
PATTIANNE replied Prieš 1 dieną
PATTIANNE
PATTIANNE

I've tried to use Firefox 3 times this morning. Each time I get the message that it isn't responding and my whole laptop freezes. Each time I've rebooted but the problem is still there.

Each time this happens there has been an update that I've manually dismissed. I'm backing up every day now in case I lose anything when there is an update.

Is there anything more that I can do

Is there anything I can do that doesn't involve trying to open Firefox\/

I've tried to use Firefox 3 times this morning. Each time I get the message that it isn't responding and my whole laptop freezes. Each time I've rebooted but the problem is still there. Each time this happens there has been an update that I've manually dismissed. I'm backing up every day now in case I lose anything when there is an update. Is there anything more that I can do Is there anything I can do that doesn't involve trying to open Firefox\/

All Replies (2)

Paul
Paul
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run box that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

PATTIANNE
PATTIANNE Klausimą uždavęs asmuo

Thanks for getting back to me. There are no files in the submitted folder? I'm going to keep the instructions and let you know what happens

Užduoti klausimą

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