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sync upgrade - find synced devices to unlink

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  • Paskiausią atsakymą parašė the-edmeister

I would like to complete the sync upgrade, but I am unsure how many devices I currently have set up to sync. I have numerous desktop, tablet, and android devices that I use from time to time. Is there a way to unlink devices from a single location (or to determine what devices are actively syncing)?

I would like to complete the sync upgrade, but I am unsure how many devices I currently have set up to sync. I have numerous desktop, tablet, and android devices that I use from time to time. Is there a way to unlink devices from a single location (or to determine what devices are actively syncing)?

All Replies (4)

Hey please read the following article may this can resolve your problem better https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

thank you

I have already reviewed that article. My question is: how do I know if ALL my devices have been unlinked from the old sync?

I have a similar problem. Mozilla suggests: Step 1: Unlink all of your devices from the old Sync

What if I do not have access to a device to unlink it from the old Sync?

The upgrade is only needed when you're going from a Firefox 28 (or older version) of Firefox to a Firefox 29 or later version of Firefox.


dzellmer,

If you are using Firefox for Android, are you even using the old Sync. AFAIK, Firefox for Android was only a Firefox 29-plus version, using the new Sync. There is no "one location" to look and see if devices are Unlinked (called Disconnect, currently), You need to "Disconnect" in Options > Sync on each device individually. Best done on all devices before you upgrade Sync on the first device.

timn, If you don't have access to a device you can't unlink it from the old Sync, nor can you Connect it to the new Sync. So it isn't an issue.