A website is greyed out because it displays a message
Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website saying "press the command key to zoom the image". On Firefox, this message is not displayed, and the website is greyed out.
I have looked at all my settings: I can't see anything wrong. Any ideas?
Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344
(for example)
On Safari I see there is a message overlay from the website saying "press the command key to zoom the image".
On Firefox, this message is not displayed, and the website is greyed out.
I have looked at all my settings: I can't see anything wrong.
Any ideas?
All Replies (1)
Hi Jane,
Sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
Looking forward to your update!
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