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My passwords
My saved passwords all disappeared! What is going on??
My saved passwords all disappeared! What is going on??
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So when you go into Lockwise, is it blank? see screenshot
Are you using any password add-ons or program?
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Did you lose other data ?
Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data