Firefox Support Forum

I recently moved into my partners parents house temporarily and their ISP set up is less than ideal but usable. Since moving in we've had a few hiccups with the internet and initially narrowed it down to google searches.

The graphs below are my internet activity with a couple tabs open and a stream to just get a consistent graph for pre-googling and then post-googling, the connection hitching continues until i close and reopen firefox which obviously is inconvenient. (I've been making do with bing in the meantime and it is really beyond parody how bad it actually really is.)

On a whim today I tried googling something in chrome to see if it'd do the same thing and it doesn't, which is great because this went from just a bizarre isp issue to a potential bug which can hopefully be fixed.

After upgrading firefox to the latest version 110.0.1 few users are getting a prompt that firefox version is old and they need to create new profile.

"Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I have tried: -uninstalling/reinstalling newest version of Firefox -using run, firefox -p to open the profile -creating a new profile altogether -setting my default profile

Please let me know if there is something else we can try or a fix out there I haven't found

Whenever I try to launch Firefox on my windows 11 pc it always crashes even when I true the official fixes and install it through different means it always crashes on startup

I'm not sure whether it happens at current version of Firefox or already happened previously, but if you close your Firefox main window without closing your Private window first, all your session tabs will be lost when we launch Firefox again. Is there any way to recover my previous tabs?

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

Hi everyone, I always had this problem in firefox: some extensions don't load during the first visit to a website but only after I reload the page, for example I get that the SponsorBlock extension doesn't load when I open a youtube video for the first time, probably this problem occurs on extensions that operate on specific sites like youtube, twitch because with extensions like uBlock I didn't have this problem. I have tried activating the extensions I have one at a time but the problem still occurs

I have an issue where I can upload a video to OneDrive and it plays back at a very low resolution in Firefox, both via double clicking and using Stream. The problem persists in safe mode. If I download the video, it comes back at full resolution and it streams perfectly in Chrome and Safari.

I have cleared cached web content. I also recently had an issue with lip sync on YouTube, which I resolved by refreshing Firefox, but the above remains.

Any ideas?

Best regards, Justin _______________ Firefox 111.0.1 2022 MacBook Pro M1 MacOS 13.2

Hello. I un-installed Microsoft Edge and Office 365 and now Firefox has stopped working (on another computer not this one).

This is the same problem that someone reported in 2021, but that thread has been archived.

https://support.mozilla.org/bm/questions/1356550

The advice then was to re-install Firefox and to download Visual C++ \ Visual Studio files ( especially VCRuntime1401.dll).

My problem is that I don't have a browser on that computer, I am completely cut off from the internet and can't download anything.

Is it possible to download the necessary files on this computer and transfer them to the one that has the problem? Thanks.

I have been using firefox for a while but recently stopped working at first i thought it was connection issues, but, that isnt the case. I have had to update my mac to macos monterey 12.6 and firefox refuses to load any website. Keeps saying the connection has timed out and following message:

. This site could be temporarily unavailable or too busy. Try again in a few moments. . If you are unable to load any pages, check your computer’s network connection. . If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

It's frustrating. Any help on this please?!

I have problems with dragging files from downloads directly to my desktop. Now, in order to drag downloaded files I have to open the downloads folder, which is an additional step and a nuisance.

Is there any way to get the old functionality back?

Im using Firefix 111.0.1 (64-bit) on my Mac M2 2022, with the Ventura 13.2.1 MacOS

Hi, After formating my computer I have problem with videos in FF (facebook, some YT videos and others). Alwasys getting message : "The video playback was aborted due to a corruption problem or because the video used features your browser did not support."

I tried: 1)incognito mode 2)clearing profiles 3)wiping whole FF and still no fix.

I'm using 111.0.1 (64 bit) version. Videos working well on my laptop wish same FF version. Any ideas how to fix it?

Hi there,

When using my Thinkpas X13s trackpoint to scroll 'sideways' with the Trackpoint+middle mouse button (i.e. from left to right) a new blank Firefox window opens up. So, when trying to scroll downwards all is well but the slight deviation and Firefox opens many new windows. I mean, many (like 5, because of the 'continuous' scroll).

Community solutions have as of yet not brought any luck. Any help is appreciated, thanks.

Joris

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it again, browser didn't open it and I gave me message:

Secure Connection Failed

An error occurred during a connection to www.quora.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I've tried to get support from Quora.com how message said, but they told me "this error does not originate from our website". And gave me some suggestions - "The easiest way to fix this secure connection error is to reset the Firefox settings." I've performed "Refresh Firefox", but problem persists. I don't use VPN. Can anyone please help me with this problem?

With the latest update of Firefox, my laptop, which is a high end DELL, is experiencing big difficulties just running a Firefox with 3 tabs open. the CPU usage is skyrocketing and it is also heavy on the memory. I am running the same 3 tab on the same websites as I have been doing for the past 6 months, but since the latest Firefox update, this has become impossible. What happened to Firefox? I have had no other significant updates but the Firefox update.

my facebook ends after a dozen posts with the error message saying reload bur reload does nothing I still can not scan down my facebook posts this only happens on Firefox no other browser has a problem

when I open firefox it ALWAUS goes back to the last page I visited. I checked off that feature in settings, tried restaring in safe mode, refreshing firefox, updating, reinstalling, nothing works. I DO NOT WANT LAST PAGE RELOADING AT STARTUP. How do I make firefox works properly?

Hi,

As the title says, Firefox throws "We can’t connect to the server at m.imdb.com." error every time I try to open a page while everything else works like Chrome, Edge and when I ping via command prompt I get replies and other applications. (Win 10 64-bit with latest Firefox)

I think it's a system-wide problem but I can't figure out where. I was under the impression that it's a DNS problem but it doesn't even open IP addresses like 192.168.1.1 and it doesn't open instantly, no matter it's Google.com or my router IP, instant error message.

I tried everything I could find which are:

• Refresh, clean re-install with deleting profile directory
• clearing cache and data
• Toggling these in about:config: network.http.http3.enabled, network.dns.disableIPv6, network.dns.disablePrefetch
• Enabling/disabling my adapter
• Running a couple commands:

   ipconfig /flushdns
   ipconfig /registerdns
   ipconfig /release
   ipconfig /renew

   netsh int ip reset resetlog.txt
   netsh winsock reset catalog
   netsh int ipv4 reset reset.log
   netsh int ipv6 reset reset.log

• Setting proxy to None
• Restarting with Troubleshoot Mode (add-ons disabled)
• Removing Firefox entry from Windows Firewall. (I haven't installed any Firewall and Anti-Virus)
• WIndows's Network Reset
• Rebooting machine and router

I'm sure there are more, these are all I can remember now.

This happened some months ago but can't seem to remember how I fixed it.

The only way it opens sites is with a VPN that sets a system proxy and setting Firefox's proxy to "Use System Proxy Settings".

Cheers

'bold textpr end of file error, pages will not load have to constantly press retry. mostly in email and home page. I have reloaded deleted and reloaded still the same things '

Updated to latest Firefox, 111.0.1 64 bit. Browser is now extremely slow to load. Hangs up on some web sites. Lots of little blue time out circles. Almost unusable. Have to reboot to get the browser to load.

I need Web3 functionality for my applications. Will there be any updates without having to change browsers to Chrome? How soon will this take place?

Thanks, [email removed from public]