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For the last few weeks MozillaFirefox has constantly crashed

sickofmozilla
sickofmozilla
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For the last few weeks mozilla firefox has constantlly crashed and Im getting sick of it.

Every time there is an UPDATE everything is screwed up.

Now I can't even open up mozzilla because I get this window which says firefox has crashed etc etc.

Previously I lost all my bookmarks and I'm really pissed off at this product.

Should have stayed with IE.

For the last few weeks mozilla firefox has constantlly crashed and Im getting sick of it. Every time there is an UPDATE everything is screwed up. Now I can't even open up mozzilla because I get this window which says firefox has crashed etc etc. Previously I lost all my bookmarks and I'm really pissed off at this product. Should have stayed with IE.

All Replies (3)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Ram
Ram
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Hi sickofmozilla, Is the problem solved now ?

mohammed.samad
mohammed.samad
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.