Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 4 have this problem
  • 5 views
  • Last reply by blakelarson

more options

Firefox cannot start. Ever. Just keeps going straight to Mozilla Crash Reporter. It won't even start in Safe Mode (or Firefox Options, for that matter)

Firefox cannot start. Ever. Just keeps going straight to Mozilla Crash Reporter. It won't even start in Safe Mode (or Firefox Options, for that matter)

Chosen solution

Ok, let's try this :)

First, using another browser, download and install Firefox 14.0.1 from www.getfirefox.com.

Then try to start Firefox up. If that doesn't work, try to create a new profile: Profile Manager - Create, remove or switch Firefox profiles.

Does that work?

Read this answer in context 👍 0

All Replies (4)

more options

The Crash Id you gave doesn't seem to work, would you mind trying to get another one?

more options
bp-fa437124-1173-4157-843f-219af2120724
bp-99f97e04-122b-4c0e-b472-603f42120724
bp-28223572-d630-4a8a-8f1f-251722120724
bp-d77893ea-f0d8-4b52-b64d-c12302120724
bp-e2095482-bd68-4976-ad10-922a12120724
bp-3eeb282d-1129-4909-b237-2945e2120724
bp-592ca349-0727-4842-a171-0e5ff2120724

all from today

Modified by cor-el

more options

Chosen Solution

Ok, let's try this :)

First, using another browser, download and install Firefox 14.0.1 from www.getfirefox.com.

Then try to start Firefox up. If that doesn't work, try to create a new profile: Profile Manager - Create, remove or switch Firefox profiles.

Does that work?