Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox constantly crashes on startup

  • 3 replies
  • 3 have this problem
  • 6 views
  • Last reply by John99

more options

Firefox is continually crashing on me. It opens for a few seconds to tell me it can't open my tabs, and then crashes. My Mac OSX is up-to-date, and I ran a virus scan yesterday (before I started having problems with Firefox) and it found nothing. I've tried launching Firefox in safe mode, but still have the problem. I've set up Firefox for automatic updates, so I believe it's up-to-date.

Safe-mode Crash ID:

Firefox is continually crashing on me. It opens for a few seconds to tell me it can't open my tabs, and then crashes. My Mac OSX is up-to-date, and I ran a virus scan yesterday (before I started having problems with Firefox) and it found nothing. I've tried launching Firefox in safe mode, but still have the problem. I've set up Firefox for automatic updates, so I believe it's up-to-date. Safe-mode Crash ID:

All Replies (3)

more options

Following are your Crash Reports based on their adjacent Crash IDs & Crash Signatures

  1. Crash ID -> bp-dfd1dde6-41a4-4c91-9b91-4d8972120522
  2. Crash ID -> bp-7a6e75f0-7fe2-4324-ae8c-e21552120522
  3. Crash ID -> bp-01d08c74-215f-49e4-a8a3-d28cb2120522 & bp-20ef6da2-fef0-48b1-be80-3c82b2120522

Perform the suggestions mentioned in the following article:

Check and tell if its working.

Modified by Hasan

more options

I had this problem, system restore didn't help, and and nothing else would work. Fortunately I learned how important it is to back up files and bookmarks, so I reformatted and restored everything. It was the only solution. Back up everything in future.

more options

If you reformat the hard disk drive you may need to first of all back up a bit more than just Firefox's files and bookmarks. Little things like the OS and everything else are destroyed by reformatting. Definitely a last resort for most users. (Of course multiple partitions or multiple drives may be in use).