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Why do I continuously get the acobat plug in - Internal Error message & need to restart?

  • 2 replies
  • 7 have this problem
  • 34 views
  • Last reply by mlcaRN

mlcaRN
mlcaRN

While off campus linked to library & obtaining pdf articles I constantly am getting this error message - loose my research & need to start over - this has happened for many weeks & is increasing in frequency - occurred 4 times today -- sometimes the message is sent to Firefox

While off campus linked to library & obtaining pdf articles I constantly am getting this error message - loose my research & need to start over - this has happened for many weeks & is increasing in frequency - occurred 4 times today -- sometimes the message is sent to Firefox

All Replies (2)

Matt_G
Matt_G

Hi mlcaRN,

Have you checked to see if your PDF add-on is up to date? You should take a look at the View and edit PDF files using Firefox’s built-in viewer Knowledge Base article. There is a lot of good information in there. You should try both of the suggested PDF add-ons to see if that fixes the issue.

Hopefully this helps!

mlcaRN
mlcaRN Question owner

Thanks I added an upgrade so will see how that works. Appreciate the assistance. Guess I just assumed when I got up grades on the Adobe Reader just assumed they included upgrades for the Adobe Pro.