Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I click on Firfox but it does not appear on my screen

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by DaveAdd

more options

I click on Firefox icon but it does not come up. My computer does connect to the internet but I can't find a browser to use the internet. Firefox doesn't show up

I click on Firefox icon but it does not come up. My computer does connect to the internet but I can't find a browser to use the internet. Firefox doesn't show up

All Replies (2)

more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

If that doesn't help, launch the task manager (Ctrl+Shift+Esc) and check if the process firefox.exe is running. If it is, end the process and start Firefox again.