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Firefox crashes

  • 2 replies
  • 10 have this problem
  • 1 view
  • Last reply by wongy24

ardo98
ardo98
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Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

All Replies (2)

knorretje
knorretje
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Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-a6ffc99a-5804-4d79-b893-d40962111015
Firefox 3.6.23 Crash Report [@ avgssff7.dll@0x58254 ]
I think this is a crash in some kind of program called AVG Safe Search For Firefox(?), based on the dll name. Do you have such a program and if so, maybe you can update it? Or maybe ask help with their support?

wongy24
wongy24
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I am using windows 7 and have same problem. It is happening on both of my 2 laptops!