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I recently upgraded Firefox and purchased a new computer. Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem?

Tim replied
MargoLawson

I recently upgraded to a new version of Firefox and also purchased a new HP computer using Windows 7 Home Premium. I use AVG as my virus scanning program Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem? As you might imagine, I'm concerned about security fraud.

I recently upgraded to a new version of Firefox and also purchased a new HP computer using Windows 7 Home Premium. I use AVG as my virus scanning program Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem? As you might imagine, I'm concerned about security fraud.

All Replies (1)

The lock icon is no longer there (as there is no longer the status bar)

Security information is now shown in the Site Identity Button. See http://support.mozilla.com/en-US/kb/Site%20Identity%20Button