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My HP printer won't print from my home page or e-mail. HP support says it is a browser setting problem. Can you help me ?

RogerWallace
RogerWallace

Printer won't print from the firefox home page or yahoo e-mail

Printer won't print from the firefox home page or yahoo e-mail

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Could you supply some more info.

What Firefox Browser version are you using?

What email do you use: Thunderbird or Outlook or Webmail such as Yahoo?

Can you check that your printer can print a standard word document from a file on your computer?

rahartley4006
rahartley4006

I can print a test page and a page from my word processing, however when I try to print from website or e-mail when I ask for preview it shows a blank page. My wife is on the same network and she has no problem printing using firefox. I am using firefox 12

the-edmeister
the-edmeister

See this:
http://kb.mozillazine.org/Problems_printing_web_pages