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Notebook has shut down unexpectedly, History and bookmarks have been deleted and I can not add new ones. how can I fix this?

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my notebook has shut down unexpectedly because of an interruption of electricity. When I rebooted, firefox had deleted history and bookmarks and now I can not add new ones... How can I fix this?

my notebook has shut down unexpectedly because of an interruption of electricity. When I rebooted, firefox had deleted history and bookmarks and now I can not add new ones... How can I fix this?

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See http://kb.mozillazine.org/Locked_or_damaged_places.sqlite


Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Update the Java plugin to the latest version.