Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

UNABLE TO CONNECT TO THUNDERBIRD ON ANDROID SAMSUN S25. "User is authenticared but not connected"

Thunderbird for Android Email and messaging
n1k3.t1190 replied 4 hours ago
n1k3.t1190
n1k3.t1190

Successfully added Hotmail account on Desktop Thunderbird. But Thunderbird Android unable to add the same email account.

Successfully added Hotmail account on Desktop Thunderbird. But Thunderbird Android unable to add the same email account.

All Replies (2)

Ed
Ed
  • Moderator

Try this:

- go to https://www.outlook.com > sign in to your email account

- go to Settings > Forwarding and IMAP > enable 'Let Devices & Apps use IMAP'

n1k3.t1190
n1k3.t1190 Question owner

Yes I have done all that. I was able to sign in on Desktop Windows Thunderbird with no problems.

I am unable to do the same for Android Thunderbird (Samsung S25). I also manually input the suggested incoming/outgoing configuration Outlook and Thunderbird recommends. After trying to add my email account with automatically configuration numerous times.

I first contacted Microsoft support chatting to a live agent. He said if I was able to add my Hotmail account to the Thunderbird software on Windows 11 Desktop but it does not work on the Thunderbird app on my Android, he said it is a app issue, and that I need to contact Thunderbird support instead. Which is why I am here

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.