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E-mail problems with bellsouth.net after TB update

  • 3 replies
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  • 6 views
  • Last reply by amncon

amncon
amncon
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Hello,

I am running Thunderbird 115.13.0 and cannot get e-mail from my bellsouth.net account on my MacBook Pro #6 computer. I get the error messages below. I have another MacBook Pro #5 running Thunderbird 102.15.1 that is receiving e-mails just fine. As far as I can see the server settings on the two computers are the same. Any advice about how to proceed? Thanks for any ideas.

Al

Hello, I am running Thunderbird 115.13.0 and cannot get e-mail from my bellsouth.net account on my MacBook Pro #6 computer. I get the error messages below. I have another MacBook Pro #5 running Thunderbird 102.15.1 that is receiving e-mails just fine. As far as I can see the server settings on the two computers are the same. Any advice about how to proceed? Thanks for any ideas. Al
Attached screenshots

All Replies (3)

Matt
Matt
  • Top 25 Contributor
  • Moderator
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I suggest you try generating a new mailkey instead of your password and see if that is the issue. https://www.att.com/support/article/email-support/KM1240308/

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sfhowes
sfhowes
  • Top 10 Contributor
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AT&T requires unique secure keys for each computer, even if it's the same account on each one.

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amncon
amncon Question owner
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Thank you Matt and sfhowes for your replies. I will think some more about the AT&T secure keys for each computer as I am trying to move away from using bellsouth.net - att.net - yahoo accounts as they have always been troublesome. (I read some of Matt's comments about similar problems others have faced with them years ago, so i am not alone.) This latest experience is accelerating my change over schedule to stop using the att-yahoo e-mail.

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