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emails from address book always going to bulk/junk mail?!

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  • Last reply by sfhowes

SuMo Bot
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How can I get known emails to stop going to my bulk mail? I've clicked numerous times that it's not junk and dragged them into inbox, but they continue to go to bulk mail. The sender address is even entered in my contacts. The email address is [edited email from public] @pistonringservice.com that I want going to inbox, not junk. Can you help? Thanks, Stacey Johnson Can call me @ [phone# removed from public]

How can I get known emails to stop going to my bulk mail? I've clicked numerous times that it's not junk and dragged them into inbox, but they continue to go to bulk mail. The sender address is even entered in my contacts. The email address is [edited email from public] @pistonringservice.com that I want going to inbox, not junk. Can you help? Thanks, Stacey Johnson Can call me @ [phone# removed from public]

Modified by James (doing minimal support)

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sfhowes
sfhowes
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'Bulk Mail' is a term used by mail providers like AOL/Yahoo, not TB, which uses 'Junk'. Try accessing the account in webmail and whitelisting the sender, possibly by adding them to webmail contacts.

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