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image not available on reply

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by Stonewall1

Stonewall1
Stonewall1
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if I receive an email with images ( company logos ) which are the norm now I cannot reply to the email. Thunderbird reports that the image001.png is not available and to make sure I have access to it. This is what appears in a message box and the only option is "OK" "Sending message failed" There was an error attaching image001.png. Please check that you have access to this file"

if I receive an email with images ( company logos ) which are the norm now I cannot reply to the email. Thunderbird reports that the image001.png is not available and to make sure I have access to it. This is what appears in a message box and the only option is "OK" "Sending message failed" There was an error attaching image001.png. Please check that you have access to this file"

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Probably the image has been linked to a local file on the original sender's computer. As the file doesn't exist on your own computer, you get the error message. Talk to the original sender to fix his or her the signature.

Stonewall1
Stonewall1 Question owner
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thanks for response but I can hardly go to all the people who email me and ask them to reset or fix their emails signatures. The problem is with Thunderbird. 1. If I use android phone to respond there is no problem but messy trying to type long reply on phone 2. If I forward the message to the sender there is no problem except again it's messy.

I've used Thunderbird for a long time now and it's only on Win 7 32bit that I have encountered this problem.

Modified by Stonewall1