Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I not download all of my messages?

  • 3 replies
  • 2 have this problem
  • 18 views
  • Last reply by goldensword

more options

I have a Thunderbird email account, and it says that I have seven messages. However, for some reason, it can only download one of those messages and every time I close and re-open Thunderbird, it is always that one message that gets downloaded. I checked the account settings, tried to see if a filter works, and deleted some old inbox messages; nothing works. I can view all seven messages on Yahoo, but not with Thunderbird.

I have a Thunderbird email account, and it says that I have seven messages. However, for some reason, it can only download one of those messages and every time I close and re-open Thunderbird, it is always that one message that gets downloaded. I checked the account settings, tried to see if a filter works, and deleted some old inbox messages; nothing works. I can view all seven messages on Yahoo, but not with Thunderbird.

All Replies (3)

more options

Disable email scanning in your anti virus to allow for a complete download of your mail. You can reenable it latter if you really want to.

more options

I temporarily disabled antivirus email scan, but the problem still remains.

more options

Try compacting your in-box.