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Upgrade to ver 29.0 keeps loading "Committed to you, your privacy and an open Web" in addition to home page every time Firefox loads.

  • 4 replies
  • 22 have this problem
  • 6 views
  • Last reply by ctpchatty

lobos305
lobos305

Can't find the setting or switch that prevents this additional an unwanted window/tab from opening everytime. Maybe once upon download but it repeats everytime and won't go away.

Can't find the setting or switch that prevents this additional an unwanted window/tab from opening everytime. Maybe once upon download but it repeats everytime and won't go away.

Chosen solution

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save

Read this answer in context 👍 4

All Replies (4)

philipp
philipp
  • Moderator

Chosen Solution

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save

Joni
Joni
  • Locale Leader
  • Administrator

Hello and thanks for contacting Support!

Is this the page that keeps loading on a new tab? http://www.mozilla.org/en-US/firefox/new/

Firefox allows you to set multiple home pages, so let's see if the one above ended up in your home page settings somehow:

  1. Click on the menu button The image "new fx menu" does not exist., then Options.
  2. Click on the General tab. Do you see two home pages in the text box next to Home page? Each page would be separated by an | symbol.

Let us know what you see and we'll help figure it out.

Joni

lobos305
lobos305 Question owner

Thanks - Deleting user.js fixed it.

ctpchatty
ctpchatty

It only shows yahoo.com but I still show two tabs open when I try to close and the "committed to you"continues to come up every time I log on