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Cannot access my.yahoo.com

  • 9 replies
  • 10 have this problem
  • 13 views
  • Last reply by Kevin

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Recently my.yahoo.com changed. I can access it on my android browser, but not on FF. FF keeps saying the site is trying to redirect in a way that will never end (or similar). Any idea what to do?

Thanks Mitch

Recently my.yahoo.com changed. I can access it on my android browser, but not on FF. FF keeps saying the site is trying to redirect in a way that will never end (or similar). Any idea what to do? Thanks Mitch

All Replies (9)

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Hey Mitch,

my.yahoo.com loads fine for me. Can you take a look at this and see if it resolves your issue?

You also might want to clear the cookies only for that site. Follow the steps below:

  • Firefox button > Tools > Privacy > Remove individual cookies
  • Remove the yahoo cookies.
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Sorry, I was not clear. The problem in on my phone, using FF for android. On my phone I can access the website if I use the stock android browser, or chrome. Not FF though. I have cleared the cache and all data, and uninstalled and reinstalled. Still not working.

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Oh, okay.

Can you shoot over your troubleshooting information by going to about:support and clicking copy raw data to clipboard then pasting it here?

This information will list all of your extensions, modified preferences etc.

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From my phone?

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makman, yes troubleshooting information can be accessed from Firefox for Android by navigating to [about:support]

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Here you go, thanks:

{ "application": { "name": "Fennec", "version": "28.0.1", "userAgent": "Mozilla/5.0 (Android; Mobile; rv:28.0) Gecko/28.0 Firefox/28.0", "supportURL": "http://support.mozilla.org/1/mobile/28.0.1/Android/en-US/"; }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 204800, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 143360, "browser.search.suggest.enabled": true, "browser.startup.homepage_override.mstone": "28.0.1", "extensions.lastAppVersion": "28.0.1", "network.cookie.prefsMigrated": true, "storage.vacuum.last.index": 0 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "windowLayerManagerRemote": true, "adapterDescription": "Model: DROID RAZR, Product: XT912_verizon, Manufacturer: motorola, Hardware: mapphone_cdma, OpenGL: Imagination Technologies -- PowerVR SGX 540 -- OpenGL ES 2.0 build 1.9.RC2@2139099", "adapterVendorID": "Imagination Technologies", "adapterDeviceID": "PowerVR SGX 540", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "OpenGL ES 2.0 build 1.9.RC2@2139099", "driverDate": "", "webglRenderer": "Imagination Technologies -- PowerVR SGX 540", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 1, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3", "version": "4.10.3" }, "NSS": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSUTIL": { "minVersion": "3.15.5", "version": "3.15.5" }, "NSSSSL": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSSMIME": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [] }

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It is an issue with Yahoo's website.

I have opened a request with our mobile site compatibility team. They are unable to directly fix the issue. However they will contact the site administrators to request a fix.

https://bugzilla.mozilla.org/show_bug.cgi?id=993143

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Thanks for the reply. Why doesn't this happen with my other mobile browsers?

Mitch

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Only Yahoo knows what their server code is. Though it is likely the result of poorly designed user agent sniffing.