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I have firefox and it stopped working and I get an error code. I do not have any other browser. This is urgent

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  • Last reply by cor-el

rohrerce
rohrerce
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I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

All Replies (1)

cor-el
cor-el
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Which Windows version are you using?

Is that Windows 8 or an older Windows version?

Are you still using the same Windows account because Windows 8 can create a temporary account in case of problems?

What kind of error do you get with Firefox?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.