Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 12 and 13 listed in add/remove program after using internal update server

Joe Terracciano
Joe Terracciano
more options

he have a program beyond trust the elevates updater.exe to run as with admin rights.added permissions to the mozilla install directory so the update takes place works fine. my issue is that the entry in add/remove programs is still lists version 12 and 13. is there a way to get around this issue.

he have a program beyond trust the elevates updater.exe to run as with admin rights.added permissions to the mozilla install directory so the update takes place works fine. my issue is that the entry in add/remove programs is still lists version 12 and 13. is there a way to get around this issue.

Modified by Joe Terracciano

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You probably see only orphaned entries in add and remove programs.
This can happen if the Firefox updater didn't remove the entry of the previous version, but merely added an entry for the new version.
If you are comfortable with the registry editor then you can remove the Firefox 12 entry in this registry key. 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox (????)

If you have a 64 bit Windows version then use: 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox
Joe Terracciano
Joe Terracciano Question owner
more options

yea i tried that and that will remove the entry in add/remove. but the problem is this is going out to over 200 machines. the problem is there i cant come up with a good solution on how to do this consistantly cause it will happen on each consecutive upgrade of firefox.