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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by tokjdm

tokjdm
tokjdm

WinXP SP3 Normally installed FF8 upon request for upgrade from FF Unable to restart FF8 even in safe mode. In safe mode the screen asking for disabling of add-on, etc. appears half a second before the crash reporter screen appears In normal mode, the session manager screen appears half a second before the crash reporter screen appears

WinXP SP3 Normally installed FF8 upon request for upgrade from FF Unable to restart FF8 even in safe mode. In safe mode the screen asking for disabling of add-on, etc. appears half a second before the crash reporter screen appears In normal mode, the session manager screen appears half a second before the crash reporter screen appears

Chosen solution

Problem was Roboform (as suggested in another post). Upgraded to 7.6.2. Problem solved.

Read this answer in context 👍 0

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

tokjdm
tokjdm Question owner

Created a new profile with nothing in it. Same problem

tokjdm
tokjdm Question owner

Chosen Solution

Problem was Roboform (as suggested in another post). Upgraded to 7.6.2. Problem solved.