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cannot open a pdf

Posted

Hi

I am having problems opening a pdf file in Firefox. I have Firefox v4.0.1. When i attempt to open the file it gives a blank page. I can open the file successfully in Internet Explorer 8. I am using Windows XP Professional. I have had problems with Adobe Plugins in Firefox in the past so i use Foxit Reader to open PDFs. I can open the pdf file successfully in Foxit Reader. I have the Foxit Reader Plug-In for Mozilla 1.0.1.1117 enabled.

thanks

Hi I am having problems opening a pdf file in Firefox. I have Firefox v4.0.1. When i attempt to open the file it gives a blank page. I can open the file successfully in Internet Explorer 8. I am using Windows XP Professional. I have had problems with Adobe Plugins in Firefox in the past so i use Foxit Reader to open PDFs. I can open the pdf file successfully in Foxit Reader. I have the Foxit Reader Plug-In for Mozilla 1.0.1.1117 enabled. thanks

Additional System Details

This happened

Every time Firefox opened

This started when...

Today

Installed Plug-ins

  • np-mswmp
  • Citrix ICA Client Plugin (Win32)
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Shockwave Flash 10.3 r181
  • Google Update
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60310.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40308 answers

At this point I would say get rid of the Foxit Plugin. If it doesn't get removed when you uninstall the Foxit program, set the about:config pref - plugin.expose_full_path - to true, then restart Firefox. Then look at about:plugins and find out where that plugin is hiding and delete it.

Both about: addresses need to be typed in the URL bar / Location bar.

At this point I would say get rid of the Foxit Plugin. If it doesn't get removed when you uninstall the Foxit program, set the about:config pref - '''plugin.expose_full_path''' - to '''''true''''', then restart Firefox. Then look at about:plugins and find out where that plugin is hiding and delete it. Both '''about:''' addresses need to be typed in the URL bar / Location bar.

Question owner

Hi the-edmeister

I'm happy just disabling the Foxit plugin. My pdfs then open correctly within the browser with the Adobe Acrobat/Reader plugin.

I'm just reporting the bug where the "Action" is ignored under Firefox Preferences when 2 reader plugins are enabled.

Hi the-edmeister I'm happy just disabling the Foxit plugin. My pdfs then open correctly within the browser with the Adobe Acrobat/Reader plugin. I'm just reporting the bug where the "Action" is ignored under Firefox Preferences when 2 reader plugins are enabled.
Hasan 469 solutions 5600 answers

Helpful Reply

File a Bug on https://bugzilla.mozilla.org/ about this problem. So that it can be fixed in the upcoming Firefox versions.

'''File a Bug''' on https://bugzilla.mozilla.org/ about this problem. So that it can be fixed in the upcoming Firefox versions.

Question owner

Hi mha007

do you get the same issue? if not then i wouldn't want to create an account and then report something that is only local to my machine.

Hi mha007 do you get the same issue? if not then i wouldn't want to create an account and then report something that is only local to my machine.
Hasan 469 solutions 5600 answers

No i am not having this problem since i don't need to install Foxit Reader. But maybe some other users are/will be also having this problem.

This website ( https://bugzilla.mozilla.org/ ) is monitored by Firefox Developers in order to know about the problems that users are currently facing, so they can develop new Firefox versions as Bug free as possible. So it will be better if the Firefox Developers know about this issue too.

No i am not having this problem since i don't need to install Foxit Reader. But maybe some other users are/will be also having this problem. This website ( https://bugzilla.mozilla.org/ ) is monitored by Firefox Developers in order to know about the problems that users are currently facing, so they can develop new Firefox versions as Bug free as possible. So it will be better if the Firefox Developers know about this issue too.

Modified by Hasan

Question owner

I have created an account and reported the bug. Thanks ..

I have created an account and reported the bug. Thanks ..

Question owner

Hi

i am not very familiar with bugzilla. i created an entry a week ago but it hasn't even been acknowledged yet. how do i get someone to look at it?

Hi i am not very familiar with bugzilla. i created an entry a week ago but it hasn't even been acknowledged yet. how do i get someone to look at it?
Hasan 469 solutions 5600 answers
Inquire assistance on this bug by posting in these Developer Forums: * https://developer.mozilla.org/en-US/ * http://forums.mozillazine.org/viewforum.php?f=9&sid=f9bcfb4a12aa4fc2cc520059e9ca722b

Modified by Hasan

Question owner

The first link takes me to a site where the forums are closed.

The second link took me to a site where i have now asked for assistance on the bug.

The first link takes me to a site where the forums are closed. The second link took me to a site where i have now asked for assistance on the bug.
Hasan 469 solutions 5600 answers

Hey.. I just thought of something. Try this:

-> Close All Applications/Softwares

-> on your system, open a folder that contains a saved PDF file -> select a PDF file -> SHIFT + right-click the PDF file -> in the Context Menu, go to Open With.. -> click Choose Program... -> select Adobe Reader program -> place Checkmark on Always use the selected program to open this kind of file -> click OK

Now open a PDF file and check in which software it opens.

Also, open Firefox -> go to a link that opens a PDF file -> open the PDF link

Check what happens..

Hey.. I just thought of something. Try this: -> Close All Applications/Softwares -> on your system, open a folder that contains a saved PDF file -> select a PDF file -> '''SHIFT + right-click''' the PDF file -> in the Context Menu, go to '''Open With..''' -> click '''Choose Program...''' -> select '''Adobe Reader''' program -> place Checkmark on '''Always use the selected program to open this kind of file''' -> click OK Now open a PDF file and check in which software it opens. Also, open Firefox -> go to a link that opens a PDF file -> open the PDF link Check what happens..

Modified by Hasan

Question owner

Hi mha007

For info, the file association was already set to Adobe Acrobat Reader, and if i open a pdf outside Firefox, it already correctly opens in Adobe Reader.


I followed your instructions and made sure i ticked the "Always use the selected program ...." checkbox. The pdf correctly opened in Adobe Reader (as it already did before)

I then opened Firefox and went to a link that opens a PDF file.

It opened in Foxit Reader in Firefox.

Hi mha007 For info, the file association was already set to Adobe Acrobat Reader, and if i open a pdf outside Firefox, it already correctly opens in Adobe Reader. I followed your instructions and made sure i ticked the "Always use the selected program ...." checkbox. The pdf correctly opened in Adobe Reader (as it already did before) I then opened Firefox and went to a link that opens a PDF file. It opened in Foxit Reader in Firefox.
Hasan 469 solutions 5600 answers
in this case, inquire from: * http://forums.mozillazine.org/viewforum.php?f=9&sid=f9bcfb4a12aa4fc2cc520059e9ca722b sorry to be of no help.

Question owner

Hi mha007

No problem. As already indicated, i have already asked for assistance on that forum and am receiving replies. The discussion is the top thread your link, at the time of writing.

Hi mha007 No problem. As already indicated, i have already asked for assistance on that forum and am receiving replies. The discussion is the top thread your link, at the time of writing.

Question owner

It is now a month since i reported the issue in bugzilla but no-one has even acknowledged the entry never mind attempted to examine or fix it. How do i get a response for this please?

Additionally a forums.mozillazine.org respondent agree with my assessment and say "No argument. But we can't do anything about it. This forum is not run by or formally associated with Mozilla. We're an independent user community"

It is now a month since i reported the issue in bugzilla but no-one has even acknowledged the entry never mind attempted to examine or fix it. How do i get a response for this please? Additionally a forums.mozillazine.org respondent agree with my assessment and say "No argument. But we can't do anything about it. This forum is not run by or formally associated with Mozilla. We're an independent user community"

Question owner

Just downloaded Firefox 7.0.1 and the problem is fixed, it's opening pdfs in the specified app with both plugins enabled!

Finally this can be closed.

Just downloaded Firefox 7.0.1 and the problem is fixed, it's opening pdfs in the specified app with both plugins enabled! Finally this can be closed.
Hasan 469 solutions 5600 answers

Glad to hear its finally resolved.

Glad to hear its finally resolved.