fly over on mouse pointer does not work, a small blank box is the only thing that appears under the pointer.
When I place the pointer over content in the browser the "fly over" box comes up blank. I have tried this in other browsers and the fly over works eleminating the site as the problem. The fly over does work when place over items that are part of the browser like in the tool bars.
When I place the pointer over content in the browser the "fly over" box comes up blank. I have tried this in other browsers and the fly over works eleminating the site as the problem. The fly over does work when place over items that are part of the browser like in the tool bars.
All Replies (1)
Google Toolbar has caused the tooltips box to appear empty in some situations:
- Try un-installing Google Toolbar, restart Firefox, see if tooltips works, then re-install Google Toolbar and check again.
If Google Toolbar is not the problem :
- You may need to try Firefox Safe Mode
- You may need to use Safe Mode to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode
- Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
- If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
- See the following for more information
You have multiple Adobe Reader (PDF) plugins. To see the plugins reported with your question post, click "More system details..." to the right of your original question or go to Tools > Add-ons > Plugins.
- Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
- Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
To find the location of the nppdf32.dll duplicate plugin see the following; read the part about setting plugin.expose_full_path in about:config carefully. The duplicate is often found in XP in the path C:\Program Files\Mozilla Firefox\plugins folder. See:
- http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
- http://kb.mozillazine.org/About:config
Other issues that need your attention
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.
- Adobe Shockwave for Director Netscape plug-in, version 11.5
- Adobe PDF Plug-In For Firefox and Netscape "9.4.1" and "9.4.0" (see above about the duplicate plugins)
- New Adobe Reader X (version 10) with Protected Mode just released 2010-11-19
- See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
- Shockwave Flash 10.1 r85
- Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
- Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- Update Shockwave for Director
- NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
- Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
- When the download is complete, exit Firefox (File > Exit)
- locate and double-click in the installer you just downloaded, let the install complete.
- Restart Firefox and check your plugins again.
- Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
- Update Adobe Reader (PDF plugin):
- From within your existing Adobe Reader (if you have it already installed):
- Open the Adobe Reader program from your Programs list
- Click Help > Check for Updates
- Follow the prompts for updating
- If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
- Download complete installer (if you do NOT have Adobe Reader installed):
- Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
- Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
- Click "Save to File"; save to your Desktop (so you can find it)
- After download completes, close Firefox
- Click the installer you just downloaded and allow the install to continue
- Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
- Download link: ftp://ftp.adobe.com/pub/adobe/reader/
- Choose your OS
- Choose the latest #.x version (example 9.x, for version 9)
- Choose the highest number version listed
- NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
- Choose your language
- Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
- Windows: choose the .exe file; Mac: choose the .dmg file
- Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
- Also see Download link': http://get.adobe.com/reader/otherversions/
- Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
- After the installation, start Firefox and check your version again.
- From within your existing Adobe Reader (if you have it already installed):
- Update the Flash plugin to the latest version.
- Download and SAVE to your Desktop so you can find the installer later
- If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
- After download is complete, exit Firefox
- Click on the installer you just downloaded and install
- Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
- Start Firefox and check your version again or test the installation by going back to the download link below
- Download and information: http://www.adobe.com/software/flash/about/
- Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
- Use IE to go to the above site to update the IE ActiveX
- Download Manual installers.
- http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
- Note separate links for:
- Plugin for Firefox and most other browsers
- ActiveX for IE
- Update the Java plugin to the latest version.
- Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
- Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
- Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
- Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
- Java Test: http://www.java.com/en/download/help/testvm.xml