Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I fix the Crash Reporter that is not allowing me to enter Firefox browser?

AnonymousUser
AnonymousUser
more options

I had turned on my computer and opened firefox. my homepage loaded and then froze. I CTRL-ALT-DEL to end the process and restart it. When I went to restart it I get the Crash Reporter. Not the usual one but one that only states... "this application is run after a crash to report the problem to the application vendor. It should not be run directly." In an attempt to run Firefox in Safe Mode I get a message that reads... " The application had problem and crashed. Unfortunately the Crash Reporter is unable to submit a report for this crash. Details: the application passed an invalid arguement." Can any of you help me get back into Firefox?

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I had turned on my computer and opened firefox. my homepage loaded and then froze. I CTRL-ALT-DEL to end the process and restart it. When I went to restart it I get the Crash Reporter. Not the usual one but one that only states... "this application is run after a crash to report the problem to the application vendor. It should not be run directly." In an attempt to run Firefox in Safe Mode I get a message that reads... " The application had problem and crashed. Unfortunately the Crash Reporter is unable to submit a report for this crash. Details: the application passed an invalid arguement." Can any of you help me get back into Firefox? == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (2)

AnonymousUser
AnonymousUser Question owner
more options

Hello Jeremy C,

please get me a Firefox crash report ID (a report ID normally starts with bp-) by following the instructions mentioned in the Firefox crashes when you open it article.

Thanks in advance!

Kind regards, Tobbi Firefox Support Volunteer

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

See also Firefox crashes when you open it --- http://kb.mozillazine.org/Firefox_crashes Troubleshoot Firefox crashes (closing or quitting unexpectedly)