Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Ebay Search function lately always returns Ebay Error message

GreyFox

I am running Win7 and only using Firefox 115.45.0 which I recently upgraded to from 115.44. For the last few weeks, I get an Ebay Error message when trying to search its site. At first, I could enter a search term, let it sit awhile and then click "search". If I got the error message [a kid w/ orange jacket over his head and a small message saying "something went wrong at our end" plus a long number (not always the same)], often highlighting the URL, holding the Enter button down a while, then releasing it would allow the search to be fulfilled. That no longer works. Over a week ago I contacted a Customer Service agent who said she would contact their Technical people, but the situation seems now worse, and I haven't been contacted. I have had no trouble with my account pages & features. Does anyone else have this problem and does anyone have suggestions about mine? Yes, I have cleared cookies and cache ( including when I updated Firefox ESR today). Can't think of anything else new on my system. FWIW, I can't/won't upgrade this old OS for various reasons. I also can't try other browsers. I don't visit lots of places, (no "social" media) and no others where I do any searching as on Ebay; it is the only site with problems.

I am running Win7 and only using Firefox 115.45.0 which I recently upgraded to from 115.44. For the last few weeks, I get an Ebay Error message when trying to search its site. At first, I could enter a search term, let it sit awhile and then click "search". If I got the error message [a kid w/ orange jacket over his head and a small message saying "something went wrong at our end" plus a long number (not always the same)], often highlighting the URL, holding the Enter button down a while, then releasing it would allow the search to be fulfilled. That no longer works. Over a week ago I contacted a Customer Service agent who said she would contact their Technical people, but the situation seems now worse, and I haven't been contacted. I have had no trouble with my account pages & features. Does anyone else have this problem and does anyone have suggestions about mine? Yes, I have cleared cookies and cache ( including when I updated Firefox ESR today). Can't think of anything else new on my system. FWIW, I can't/won't upgrade this old OS for various reasons. I also can't try other browsers. I don't visit lots of places, (no "social" media) and no others where I do any searching as on Ebay; it is the only site with problems.
Attached screenshots

All Replies (4)

Modified by Agent virtuel

To complement,

A discussion thread https://support.mozilla.org/en-US/questions/1617344

Agent virtuel said

Just to see, if you wish to test, r3dfox, https://connect.mozilla.org/t5/firefox-labs/webseite-sein-monaten-nicht-erreichbar/m-p/145474/highlight/true#M5395

A little more explanation might be useful for computer-less-literate persons such as myself...but from the information I read there, that looks interesting. However, after some weeks of trouble, today Ebay Search is again working properly so it seems this thread was premature. I will keep that browser in mind for possible future problems.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.