"may be an image of text that says"

When you copy an image from a website, it may also copy the remote content which the website applies to the image. All images that contain remote content will not be displayed, instead you see the broken file square box. AS you have images showing as broken file icon, it's odds on that it's a link to a file which may not actually be stored on your computer. Any image you insert inline must be an image file that is saved on your computer. That means it must not be saved in a folder that links/synchs to an external source eg: OneDrive. Because those images are links to where it is externally saved. If you took a screenshot using 'Prt Scr' where is that saved ? My screenshots were auto saved by Windows in my C:// 'User Account' > Pictures > Screenshots folder. My User Account is not a Microsoft Account, it's a normal User Account I created, so all of its files and folders are not linked to an online storage, they are only only my computer. If you see 'screenshots' in same location - stored in 'Pictures' - By any chance have you got the 'Pictures' folder set up to get backed up/synced in OneDrive so you can see it using another computer or if you logged onto Microsoft account via a browser? Many people are not always aware that if they boot up computer and logon onto a Microsoft Account, that all their data might be stored on a remote server and not necessarily on their PC. * https://learn.microsoft.com/en-nz/answers/questions/5117260/confused-about-where-my-files-are-being-stored * https://www.zdnet.com/home-and-office/work-life/is-onedrive-sending-all-your-windows-files-to-the-cloud-heres-why-and-what-you-can-do/ '''Test:''' open that screenshot image and save it as a jpg file on desktop Then in email use the insert that jpg file as inline. Report on results.