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How to best use threads and threading ?

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  • 0 have this problem
  • Last reply by chRIS

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Hi,

I just cannot find any information on how Thunderbird designers see the Threads / Threading features to be used. How would I use it ? What are my (individual) choices for configuration ? etc.

The only info I can find is : [how to manage and turn on/off the feature].

...and of course lots unhappy user voices across the forums.


So: How would I use it ? What are my (individual) choices for configuration ? etc. Please link the respective Mozilla resource (blog, help, user design doc, ... whatever).

Ah, to start with, a description of how the feature is meant to behave, can be a start. (Sorry, I was just too stupid to find that)

Hi, I just cannot find any information on how Thunderbird designers see the Threads / Threading features to be used. How would I use it ? What are my (individual) choices for configuration ? etc. The only info I can find is : [[https://support.mozilla.org/en-US/kb/message-threading-thunderbird how to manage and turn on/off the feature]]. ...and of course lots unhappy user voices across the forums. So: How would I use it ? What are my (individual) choices for configuration ? etc. Please link the respective Mozilla resource (blog, help, user design doc, ... whatever). Ah, to start with, a description of how the feature is meant to behave, can be a start. (Sorry, I was just too stupid to find that)

Modified by chRIS

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A bit dated, but a good reference: https://support.mozilla.org/en-US/kb/message-threading-thunderbird You can set this at settings>appearance (which was not available when above article was written)

Helpful?

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Thanks - but that's the one resource I had (tried to) linked above. (broken link corrected) It says nothing but (summary): threading is super helpful ! Push here to turn it on , or off, or upside down.

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I disagree. This paragraph is on that page and seems to explain the issue well:

Threading puts email conversations together hierarchically. This is especially handy to keep conversations on mailing lists organized, with a lot of people replying to various messages of a conversation. Also, it saves you from losing individual messages of a conversation in stacks of other messages, and lets you perform mass actions like deleting or ignoring a whole conversation.

Helpful?

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So: How would I use it ?

People across the web report:

  • Visibility of new or unread messages: Users complain they “miss” new messages if the thread looks like nothing changed and they don’t see any indicator. When threads are collapsed, it may be unclear whether a thread has new/unread replies, unless one expands it.
  • How to go about Sent messages ? They are not grouped as part of the thread ? A mysterious “open in conversation” or similar feature ? This irritates people who expect a thread to be “everything around a topic” .
  • It is not always clear to users what exactly “threaded”, “unthreaded”, “grouped by sort” mean in practice.
  • Bulleted list itemSome menu items/settings are buried or behave unexpectedly. E.g. when new messages arrive, threading may re-enable or the view may change in ways users didn’t choose.

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