Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Almost all of my local folders disappeared

more options

Hi, I would like to inform you that, following the last automatic update, almost all of my local folders have disappeared. I have tried the option "repair start", but with no result. When I tried to create one of the folders that had disappeared, I received the message "the folder already exists", but as you can imagine, I can't see it!!! What is happening? I am really worried...please help me... Thanks!

Hi, I would like to inform you that, following the last automatic update, almost all of my local folders have disappeared. I have tried the option "repair start", but with no result. When I tried to create one of the folders that had disappeared, I received the message "the folder already exists", but as you can imagine, I can't see it!!! What is happening? I am really worried...please help me... Thanks!

All Replies (3)

more options

Possible bug.

Helpful?

more options

I have the same problem, part of the local folders tree is not visible after updating to TB143. Lukely the folders are still there stored on SSD that's why you receive the message "the folder already exists". I temporarely solved rolling back to the previous versione TB142.

Modified by Luxemo

Helpful?

more options

Thank you...I am getting some courage now..... How can I roll back to version TB142?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.