Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to connect Outlook & Hotmail emails to Thunderbird

  • 1 reply
  • 1 has this problem
  • 83 views
  • Last reply by sfhowes

more options

Problems with Outlook & Hotmail Accounts in Thunderbird.

Recently some relatively new Outlook & Hotmail accounts were created on the Microsoft site then I attempted to include them into my Thunderbird program. I logged into each account and sent a number of emails around to each other and to other existing gmail accounts, no problems there.

When the Outlook AC was included into Thunderbird I received the following message "Thunderbird was unable to find connected services", then on the next screen in Thunderbird it said "Email account connected successfully". However when I looked at this account there was a single line saying 'Inbox', but there was no emails in there. I was able to send an email from both the Outlook and Hotmail configurations in Thunderbird, but not receive any emails.

I then modified the IMAP configuration in the Hotmail account according to directions given to me late last week from a member of the Thunderbird Community. This did not make any difference in that still no emails were received on the Hotmail account in Thunderbird.

For completeness I summarise the settings on both the Outlook & Hotmail accounts. The Outlook account settings are what Thunderbird set when the account was set up in Thunderbird, the Hotmail account settings were changed as per suggestion.

Outlook Account: In Server (IMAP) - 'outlook.office365.com', Port = 993, SSL/TLS OAuth2

                Out Server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2

Hotmail Account: In server (IMAP) - 'imap-mail.outlook.com', Port = 993, SSL/TLS, Normal Password

                Out server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2

Finally, every time I open up Thunderbird I get the flowing message on the screen "Enter your password for account *** on imap-mail.outlook.com:", then after I hit the Cancel button I get the message "Login to server *** failed". If instead I enter the password for the account I get a message saying "Login to server imap-mail.outlook.com with username *** failed".

If I click on either account then hit the Import button I get the Import Tool. When I select the option 'Import from Outlook' radio button the then get a message saying "No profile found" in red.

In Firefox, on another PC, I go to the outlook.live.com site and I can login to both my Outlook and to my Hotmail email accounts separately.

I finally note that my Thunderbird is version 140.1.0esr (64-bit)

Problems with Outlook & Hotmail Accounts in Thunderbird. Recently some relatively new Outlook & Hotmail accounts were created on the Microsoft site then I attempted to include them into my Thunderbird program. I logged into each account and sent a number of emails around to each other and to other existing gmail accounts, no problems there. When the Outlook AC was included into Thunderbird I received the following message "Thunderbird was unable to find connected services", then on the next screen in Thunderbird it said "Email account connected successfully". However when I looked at this account there was a single line saying 'Inbox', but there was no emails in there. I was able to send an email from both the Outlook and Hotmail configurations in Thunderbird, but not receive any emails. I then modified the IMAP configuration in the Hotmail account according to directions given to me late last week from a member of the Thunderbird Community. This did not make any difference in that still no emails were received on the Hotmail account in Thunderbird. For completeness I summarise the settings on both the Outlook & Hotmail accounts. The Outlook account settings are what Thunderbird set when the account was set up in Thunderbird, the Hotmail account settings were changed as per suggestion. Outlook Account: In Server (IMAP) - 'outlook.office365.com', Port = 993, SSL/TLS OAuth2 Out Server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2 Hotmail Account: In server (IMAP) - 'imap-mail.outlook.com', Port = 993, SSL/TLS, Normal Password Out server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2 Finally, every time I open up Thunderbird I get the flowing message on the screen "Enter your password for account *** on imap-mail.outlook.com:", then after I hit the Cancel button I get the message "Login to server *** failed". If instead I enter the password for the account I get a message saying "Login to server imap-mail.outlook.com with username *** failed". If I click on either account then hit the Import button I get the Import Tool. When I select the option 'Import from Outlook' radio button the then get a message saying "No profile found" in red. In Firefox, on another PC, I go to the outlook.live.com site and I can login to both my Outlook and to my Hotmail email accounts separately. I finally note that my Thunderbird is version 140.1.0esr (64-bit)

All Replies (1)

more options

Remove all entries from Saved Passwords in Settings/Privacy & Security, accept cookies in the same section.

Use these settings for hotmail/outlook.com accounts:

outlook.office365.com, 993 (IMAP) or 995 (POP), SSL/TLS, OAuth2, email address

smtp.office365.com, 587, STARTTLS, OAuth2, email address

Check that POP/IMAP is enabled in webmail settings, then restart TB and enter the account password in the OAuth window.

Disable a VPN if in use.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.