
Unable to connect Outlook & Hotmail emails to Thunderbird
Problems with Outlook & Hotmail Accounts in Thunderbird.
Recently some relatively new Outlook & Hotmail accounts were created on the Microsoft site then I attempted to include them into my Thunderbird program. I logged into each account and sent a number of emails around to each other and to other existing gmail accounts, no problems there.
When the Outlook AC was included into Thunderbird I received the following message "Thunderbird was unable to find connected services", then on the next screen in Thunderbird it said "Email account connected successfully". However when I looked at this account there was a single line saying 'Inbox', but there was no emails in there. I was able to send an email from both the Outlook and Hotmail configurations in Thunderbird, but not receive any emails.
I then modified the IMAP configuration in the Hotmail account according to directions given to me late last week from a member of the Thunderbird Community. This did not make any difference in that still no emails were received on the Hotmail account in Thunderbird.
For completeness I summarise the settings on both the Outlook & Hotmail accounts. The Outlook account settings are what Thunderbird set when the account was set up in Thunderbird, the Hotmail account settings were changed as per suggestion.
Outlook Account: In Server (IMAP) - 'outlook.office365.com', Port = 993, SSL/TLS OAuth2
Out Server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2
Hotmail Account: In server (IMAP) - 'imap-mail.outlook.com', Port = 993, SSL/TLS, Normal Password
Out server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2
Finally, every time I open up Thunderbird I get the flowing message on the screen "Enter your password for account *** on imap-mail.outlook.com:", then after I hit the Cancel button I get the message "Login to server *** failed". If instead I enter the password for the account I get a message saying "Login to server imap-mail.outlook.com with username *** failed".
If I click on either account then hit the Import button I get the Import Tool. When I select the option 'Import from Outlook' radio button the then get a message saying "No profile found" in red.
In Firefox, on another PC, I go to the outlook.live.com site and I can login to both my Outlook and to my Hotmail email accounts separately.
I finally note that my Thunderbird is version 140.1.0esr (64-bit)
All Replies (1)
Remove all entries from Saved Passwords in Settings/Privacy & Security, accept cookies in the same section.
Use these settings for hotmail/outlook.com accounts:
outlook.office365.com, 993 (IMAP) or 995 (POP), SSL/TLS, OAuth2, email address
smtp.office365.com, 587, STARTTLS, OAuth2, email address
Check that POP/IMAP is enabled in webmail settings, then restart TB and enter the account password in the OAuth window.
Disable a VPN if in use.