Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed. Please ask a new question if you need help.

Deleted messages missing from Trash folder

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by Denys

chriswebb
chriswebb
more options

I have set my account to "Don't delete any messages", because I frequently want to reread a deleted message in my Trash folder. However, when I go into my Trash folder to search for a deleted message, I am finding that messages older than a certain date have disappeared, although I've done nothing to permanently delete them. For example, today everything older than May 3 is gone. What can I do to prevent this?

thanks, CW

I have set my account to "Don't delete any messages", because I frequently want to reread a deleted message in my Trash folder. However, when I go into my Trash folder to search for a deleted message, I am finding that messages older than a certain date have disappeared, although I've done nothing to permanently delete them. For example, today everything older than May 3 is gone. What can I do to prevent this? thanks, CW

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor
more options

Hello,

This forum is intended to help users with Mozilla products, such as Firefox. As a moderator, I'm going to mark this thread as off-topic and lock the thread since it is not a subject covered in the support forum. Please see Mozilla Support rules and guidelines.

If your question is about Thunderbird, please ask a new question in the corresponding forum.