Comment (not question) about spam mail
While looking for another setting, I noticed that a setting about how T-Bird handles spam mail. I have it checked. Today, I received a DOOZY of a spam mail, but Thunderbird didn't flag it. It was so obvious spam, as it asked for credit card, banking, automobile license! Also, the Subject asked to update payment info, but the From field wasn't that company.
Chosen solution
I'm adding some information here because no settings or account settings have been mentioned. There's more than one place to set up and deal with 'Scam' and 'Spam or Junk' and you would need to check all of them.
- Settings > Privacy & Security
- Scroll to 'Security' section
- Select the check box 'Tell me if the message I'm reading is a supected email scam'
There is a also default setting for Junk:
- Settings > Privacy & Security
- Scroll to 'Junk' section
This basically just sets up what to do with a junk mail and whether to auto enable adaptive junk logging. It does not set up individual accounts in this location.
Advise you use:
- Select 'When messages are marked as junk'
- Select 'Move hem to the accounts Junk folder'
- Select 'Enable adaptive junk filter logging'
Please note that the adaptive junk filter 'logging' does not mean adaptive junk filtering is enabled. This is just enabling the logging.
Junk Settings for individual accounts need to be set up so that the default knows what account uses what folder for 'junk'. You also need to enable adaptive junk on an account.
- In 'Account Settings'
- Select 'Junk Settings' for account
Advise you set up as follows:
- Select 'Enable adaptive junk mail controls for this account'
- Select checkbox for any address book that you want to use as a whiltelist - basically contacts are good.
Advise do not Select ' Trust junk mail headers set by X' unless you really want to because if server spam filters say it's junk then Thunderbird will follow your rule and also mark as junk.
Destination and Retention
- Select 'Move new junk messages to'
IF POP account:
- Select: 'Junk folder on' and name of pop account.
IF IMAP account:
- Select 'Other' and choose the correct name of server folder eg: 'Spam on imap account'
Please note - many servers will auto empty the Junk/Spam folder periodically. Some do it once a week, others once a month. You might want to set up your own to delete junk older than x, but since good mail could end up in junk/spam, personally I would advise you do not select that option and instead empty the Junk manually via a right click on Junk folder and selct 'Empty Junk' after you have checked it. Then please remember to Right click on Junk and select 'compact' to remove all traces of old emails.
The adaptive junk filter also needs to be trained, so it learns what you say is junk and also what you say is 'not junk'. This filter learns reasonably quickly but it depends upon whether you initially tell it what is what.
Additional help in Help Article:
Read this answer in context 👍 1All Replies (5)
Chosen Solution
I'm adding some information here because no settings or account settings have been mentioned. There's more than one place to set up and deal with 'Scam' and 'Spam or Junk' and you would need to check all of them.
- Settings > Privacy & Security
- Scroll to 'Security' section
- Select the check box 'Tell me if the message I'm reading is a supected email scam'
There is a also default setting for Junk:
- Settings > Privacy & Security
- Scroll to 'Junk' section
This basically just sets up what to do with a junk mail and whether to auto enable adaptive junk logging. It does not set up individual accounts in this location.
Advise you use:
- Select 'When messages are marked as junk'
- Select 'Move hem to the accounts Junk folder'
- Select 'Enable adaptive junk filter logging'
Please note that the adaptive junk filter 'logging' does not mean adaptive junk filtering is enabled. This is just enabling the logging.
Junk Settings for individual accounts need to be set up so that the default knows what account uses what folder for 'junk'. You also need to enable adaptive junk on an account.
- In 'Account Settings'
- Select 'Junk Settings' for account
Advise you set up as follows:
- Select 'Enable adaptive junk mail controls for this account'
- Select checkbox for any address book that you want to use as a whiltelist - basically contacts are good.
Advise do not Select ' Trust junk mail headers set by X' unless you really want to because if server spam filters say it's junk then Thunderbird will follow your rule and also mark as junk.
Destination and Retention
- Select 'Move new junk messages to'
IF POP account:
- Select: 'Junk folder on' and name of pop account.
IF IMAP account:
- Select 'Other' and choose the correct name of server folder eg: 'Spam on imap account'
Please note - many servers will auto empty the Junk/Spam folder periodically. Some do it once a week, others once a month. You might want to set up your own to delete junk older than x, but since good mail could end up in junk/spam, personally I would advise you do not select that option and instead empty the Junk manually via a right click on Junk folder and selct 'Empty Junk' after you have checked it. Then please remember to Right click on Junk and select 'compact' to remove all traces of old emails.
The adaptive junk filter also needs to be trained, so it learns what you say is junk and also what you say is 'not junk'. This filter learns reasonably quickly but it depends upon whether you initially tell it what is what.
Additional help in Help Article:
Modified by Toad-Hall
Thanks for this information! I've been trying the "Mark it as solved" link since last night, but I was gettting and still got
"Looks like there’s a problem with this site
https://support.mozilla.org/en-US/questions/1506896/solve/1726772?watch=zhrrFmMsxB&utm_campaign=questions-reply&utm_source=notification&utm_medium=email sent back an error.
Error code: 405 Method Not Allowed"
Kami Scott said
Thanks for this information! I've been trying the "Mark it as solved" link since last night, but I was gettting and still got "Looks like there’s a problem with this site https://support.mozilla.org/en-US/questions/1506896/solve/1726772?watch=zhrrFmMsxB&utm_campaign=questions-reply&utm_source=notification&utm_medium=email sent back an error. Error code: 405 Method Not Allowed" https://support.mozilla.org/en-US/questions/1506896/solve/1726772?watch=zhrrFmMsxB&utm_campaign=questions-reply&utm_source=notification&utm_medium=email
This has been fixed. Thanks for reporting, and sorry for the inconvenience.
Still not working for me, whether or not I'm logged in. See attached screenshots. Kami
Kami Scott said
Still not working for me, whether or not I'm logged in. See attached screenshots. Kami
Maybe because another answer has been marked as a solution.
@Ryan As a moderator, we need to unmark the existing solution before marking another reply as a solution. Do you think this may affect this workflow?
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