"operation failed because another program is using the folder"
1. DO NOT TELL ME TO REMOVE ANTI-VIRUS PROGRAM TO FIX THIS BUG IN THUNDERBIRD 2. DO NOT TELL ME WHY THE PROGRAM IS DISPLAYING THIS IDIOTIC ERROR MESSAGE, I DO NOT CARE, THAT IS NOT MY PROBLEM, THAT IS NOT WHY I AM POSTING THIS QUESTION/REQUEST/BUG REPORT 3. I AM NOT A PROGRAMMER WHO CAN DOWNLOAD THE THUNDERBIRD CODE AND FIX THIS ISSUE MYSELF 4. I TRULY BELIEVE THAT ANYONE WHO IS NOT ABLE TO UNDERSTAND THIS QUESTION/COMMENT/BUG REPORT, AND RESPOND UNDERSTANDING THE POINT THAT I AM MAKING, IS A TRUE IDIOT, A MORON
Here is the text from the same question last year, but after that people posted thousands of words telling me to uninstall anti-virus or making all sorts of other silly suggestions, NONE OF THAT MATTERS, PLEASE UNDERSTAND WHAT I AM SAYING!!!
EVEN IF ALL OF WHAT THEY WERE SAYING IS TRUE, AND I HAVE NO DOUBT THAT IT IS, THAT IS NOT THE PROBLEM, THE PROBLEM IS THE IDIOTIC ERROR MESSAGE!! IT DISPLAYS AN IDIOTIC ERROR MESSAGE THAT THE USER IS FORCED TO CLEAR BY PRESSING ESCAPE OR OK BUTTON, BUT THERE IS NOTHING THE USER CAN DO ABOUT THE ISSUE, OTHER THAN UNINSTALLING ANTI-VIRUS APPARENTLY, BUT THE ERROR MESSAGE DOES NOT SAY THAT!!!!!!
The idiotic error message should be silent, posted in a log perhaps, to let someone know of the matter, IF THEY ARE PROGRAMMING OR WHATEVER. BUT THE AVERAGE USER CANNOT CHANGE WHATEVER IS CAUSING THE ERROR, SO THEY SHOULD NOT BE REPEATEDLY ANNOYED WITH THIS STUPID MESSAGE.
ORIGINAL QUESTION (EDITED) BELOW:
I have e-mail messages in 20 or more different folders, and there are five or more accounts. When using the Offline/Download Sync command, where it checks each folder and downloads all the messages, it often generates a useless popup message. If the message should say "Thunderbird is not compatible with virus scanning programs, please remove your virus scanning program!" then have it say that! But that is idiotic! So just MOVE ON, don't repeatedly display the idiotic message, maybe just put some notice in a log or whatever. But it is simply insane to keep displaying this idiotic message when all the end-user can do is clear it and ignore it! I say useless because there is literally zero that I can do to change anything that is apparently generating the problem that causes it to proclaim the error, except apparently uninstall anti-virus which isn't going to happen, not when Thunderbird is THE ONLY PROGRAM WHO CANNOT FIGURE OUT HOW TO JUST MOVE ON WHEN A FILE IS NOT AVAILABLE TO IT BECAUSE SOME STUPID ANTI-VIRUS PROGRAM IS SCANNING IT, IF THAT IS EVEN THE PROBLEM.
Apparently some other process is using a folder when the download routine attempts to use the folder, so it 'beeps' and displays the message attached below. But again, there is nothing the end user can do except be annoyed and click the OK button to close the message.
If this is needed for debug purposes or other coding programmer reasons, just put the error in a log, don't annoy the end user with a message about something over which they have zero control.
If I am still not explaining this correctly, discuss that, the display of the error IS THE PROBLEM, not whatever is going on the background, about which I have no information or concern, that is someone else's problem, maybe they need the error message, the end-user does not, it is just a useless annoying bug in the program.
I looked into how to engage in the programming website and post the bug there, but I would appreciate very much if someone else who is familiar with that can put this bug on the programming website, it just seems bit more than I am ready to involve myself in.
At least it would be helpful also, for someone to replay that you understand the point I am making here, the popup message IS THE PROBLEM, the bug repair is to STOP THUNDERBIRD from repeatedly displaying the useless popup message. This should be a very simple programming fix. Thank you.
Modified by Wayne Mery
All Replies (3)
Feedback and suggestions can be submitted here connect.mozilla.org
This is essentially a duplicate of this topic https://support.mozilla.org/en-US/questions/1405910 I have no intention to entering into an annual discussion on what you think should happen. I suggest you use the feedback link to offer your suggestions as to what should happen to the developers.
You might try https://support.mozilla.org/en-US/kb/rebuilding-global-database as that can get lost at times.
Or you could file a bug https://bugzilla.mozilla.org/home because you are not going to get what you think you want by posting in support forums. That is neither feedback nor a bug report just your peers trying to help you based on what they know and have observed.
In your last topic on the subject, you said
Casual User said
Thanks for the reply. I still haven't fixed the problem I have sending e-mails in Thunderbird. I started to investigate how to view the code, but haven't gone too far with that. I'll have to put some items in the feedback forum at some point.
How is that going? This might help https://searchfox.org/comm-central/source/mailnews
I tried looking into the code, and really would still like to do that, but it must be beyond my capabilities.
I guess I was hoping someone else could post the issue.
Either I figure out how to post the issue or just keep clearing the ridiculous popup message.
Do you at least understand my point about the popup message, that it is more of a nag message than an actual informational action item? Once the end user, such as myself, has run the sync for offline command, there is nothing more we can do at that point, we can't wait for whatever the procedure is having a problem with to finish, since we don't even know from the message what the conflict is. The procedure itself should just wait, or move on to the next folder, there simply is no reason to notify the end user every time it has this conflict on an individual folder.
If you concur, perhaps I will make another attempt to post the issue in the bug file, thank you for all the links, I do not believe I was aware of all of those.
Please post here only the account section of Help > Troubleshooting.