On Tuesday November 28th from 9:00AM PT - 12PM PT (5:00PM UTC - 8PM UTC), we will be performing system maintenance on support.mozilla.org. During the maintenance period, users will not be able to sign in to the website, and all users signed in at the start of the maintenance period will be signed out.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"The installation failed"

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by James

john844
john844
more options

Downloaded installer using Mac laptop. Failed. Copied installer to Mac Pro (mid 2010) 2 x 2.4 GHz Quad-Core Intel Xeon. 10.13.6 Failed. Deleted installer on Mac Pro. Downloaded installer from Mac Pro. Failed. I'm busy and haven't got time to mess around. If no very easy fix please delete purchase and confirm. Thanx

Downloaded installer using Mac laptop. Failed. Copied installer to Mac Pro (mid 2010) 2 x 2.4 GHz Quad-Core Intel Xeon. 10.13.6 Failed. Deleted installer on Mac Pro. Downloaded installer from Mac Pro. Failed. I'm busy and haven't got time to mess around. If no very easy fix please delete purchase and confirm. Thanx
Attached screenshots

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

Ok it appears you are referring to the Mozilla VPN and not the desktop Firefox as you posted this thread in the Firefox section and not the Mozilla VPN section.

On https://support.mozilla.org/en-US/questions/new there is the Mozilla VPN section as you can post a new thread in the Mozilla VPN section using https://support.mozilla.org/en-US/questions/new