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Unable to make payment

  • 1 reply
  • 1 has this problem
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  • Last reply by Ed

rpmdr
rpmdr
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Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in the UK so need to use my UK card. Any solution? Thanks.

Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in the UK so need to use my UK card. Any solution? Thanks.

Chosen solution

Hey there,

If your payment method is valued on Pounds, then it won't pass through since we only accept dollars, euros and swiss francs.

You can find more information on the payment methods and memberships through this article:

https://support.mozilla.org/en-US/kb/choose-mozilla-vpn-plan-right-you

Hope it comes in handy!

Regards,

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Ed
Ed Mozilla Staff
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Chosen Solution

Hey there,

If your payment method is valued on Pounds, then it won't pass through since we only accept dollars, euros and swiss francs.

You can find more information on the payment methods and memberships through this article:

https://support.mozilla.org/en-US/kb/choose-mozilla-vpn-plan-right-you

Hope it comes in handy!

Regards,