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Cannot download email attachments from aol.com on Firefox

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by CAlterman

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All of a sudden I cannot download attachments in emails from my aol.com account (using the aol.com website). I can still do so on other browsers, but not on Firefox. I have cleared my cache, and even reinstalled Firefox (after deleting my user profile files and signing back in on a newly reinstalled copy). The problem persists. The problem does not happen when I boot in Troubleshoot Mode. But I cannot figure out what's causing the problem to fix it in regular mode. Help!

Chosen solution

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.

You can possibly try to disable Smartblock.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


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Chosen Solution

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.

You can possibly try to disable Smartblock.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


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Thank you so much! It was the Enhanced Tracking Protection. Come to think of it, I think this started after I updated to the latest version of Firefox -- which must have included that as a default. Lord I bet a ton of people are going to be in similar jams in the coming days and weeks. Thanks for your help!

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