Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't receive emails on one gmail account

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by Simana

more options

There are multiple email accounts in thunderbird v.47 including 3 gmail accounts. One of my Gmail accounts is showing message 'Sending of password for user idesignzmedia@gmail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted.' Yet other Gmail accounts are fine. I've logged into Gmail using web-browser without issue. The only change is that l did link this account with master gmail account, yet password has not changed. I even tried both passwords and neither were accepted. Please advise.

There are multiple email accounts in thunderbird v.47 including 3 gmail accounts. One of my Gmail accounts is showing message 'Sending of password for user idesignzmedia@gmail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted.' Yet other Gmail accounts are fine. I've logged into Gmail using web-browser without issue. The only change is that l did link this account with master gmail account, yet password has not changed. I even tried both passwords and neither were accepted. Please advise.

All Replies (4)

more options

Read the Google support article. https://support.google.com/accounts/answer/6009563

more options

Thanks for the link though it is not applicable as I am running Thunderbird on a PC with multiple gmail accounts and only one is giving an error.

more options

If you think it's not applicable I can't help you any further. Good luck.

more options

Still seeking a resolution to this problem.