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HOW DO I ACCESS YOUTUBE

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  • Last reply by FredMcD

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I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: