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All add ons and bookmarks suddenly wiped.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by emmii

emmii
emmii

yesterday I installed a new antivirus on my windows 8 computer ( kaspersky total internet security 2015 ) and did a full scan. everything was fine. safe money causes a total computer freeze which is weird, but it was doing that on my old kaspersky as well. id recently updated firefox to the newest version, so I chalked it up to a compatibility issue.

worked fine all night, turned it on this morning, still all good.

I decided to try safe money just one more time- still freezing the entire computer, needed to do a forced shutdown.

when I started the computer again after this, I found that all my firefox settings were wiped - all preferences, bookmarks, and add ons were gone. I have a theory that this may have been caused by a corrupted file due to the forced shut down, but is there any way of getting these settings back?

I dont know how to restore the addons. I checked restore bookmarks - theres no restorations available.

was my entire profile deleted?

yesterday I installed a new antivirus on my windows 8 computer ( kaspersky total internet security 2015 ) and did a full scan. everything was fine. safe money causes a total computer freeze which is weird, but it was doing that on my old kaspersky as well. id recently updated firefox to the newest version, so I chalked it up to a compatibility issue. worked fine all night, turned it on this morning, still all good. I decided to try safe money just one more time- still freezing the entire computer, needed to do a forced shutdown. when I started the computer again after this, I found that all my firefox settings were wiped - all preferences, bookmarks, and add ons were gone. I have a theory that this may have been caused by a corrupted file due to the forced shut down, but is there any way of getting these settings back? I dont know how to restore the addons. I checked restore bookmarks - theres no restorations available. was my entire profile deleted?

Chosen solution

Okay, I think I got this solved, maybe?

In that folder I took whatever was in the oldest profile and copied anything I could into the newest profile, skipping it if it was disallowed. This has restored all my bookmarks and addons as they were!

(( though I'm having a bit of trouble with google apparently being an insecure website- but that might be a separate problem ))

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All Replies (3)

cor-el
cor-el
  • Moderator

Are there still profiles present in the default location used for profiles?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • %AppData%\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

emmii
emmii Question owner

There are 3 folders with what looks like randomized letters and numbers .default

emmii
emmii Question owner

Chosen Solution

Okay, I think I got this solved, maybe?

In that folder I took whatever was in the oldest profile and copied anything I could into the newest profile, skipping it if it was disallowed. This has restored all my bookmarks and addons as they were!

(( though I'm having a bit of trouble with google apparently being an insecure website- but that might be a separate problem ))