Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After I downloaded firefox I cannot access internet explorer

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

zcarman
zcarman
more options

It says: a problem with web page caused internet explorer to stop working. When I try to download IE11 it says it did not finish installing because a more recent version is on your computer.

It says: a problem with web page caused internet explorer to stop working. When I try to download IE11 it says it did not finish installing because a more recent version is on your computer.

All Replies (3)

the-edmeister
the-edmeister
more options

So Firefox works on that PC, but IE doesn't?

This isn't a support forum for IE, but venturing a guess - that message says a newer version is installed - like maybe IE 12?? Why try to download IE11 - why not try to reinstall IE 12?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Firefox and IE are nearly completely separate, so installing Firefox shouldn't stop IE from working.

Unfortunately, though, some people create bundles of Firefox with various junk and advertise on search engines above Mozilla's official site. In case you got one of those, please check the Windows Control Panel, Uninstall a Program, and click the "Installed on" column heading to bring recent additions to the top and see whether anything unknown snuck in.

FredMcD
FredMcD
more options

Go to Microsoft.com, search for the Internet Explorer. Download the new version, remove the current, then run the installer.