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Website black screen only on Firefox

  • 3 პასუხი
  • 0 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 16 ნახვა
  • ბოლოს გამოეხმაურა Ciprian Voicu

Hello, I have couple of websites running on Nginx webserver. Unfortunately, when viewing it with Firefox I get only a totally black screen, nothing else. With any other browser everything looks OK.

I have the latest version of Firefox. The website is https://edfman.com

Any suggestion?

Thanks, Ciprian

Hello, I have couple of websites running on Nginx webserver. Unfortunately, when viewing it with Firefox I get only a totally black screen, nothing else. With any other browser everything looks OK. I have the latest version of Firefox. The website is https://edfman.com Any suggestion? Thanks, Ciprian

ყველა პასუხი (3)

It works for me. Are there any errors in the Web Console (Ctrl+Shift+K)?

Does it still happen in Troubleshoot Mode?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings) or click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

I've checked the source of the page and see that the content was minimal and had only some comments related to Nginx Helper plugin I've installed in the website. Disabling the plugin everything returned to normal.

It seems the problem is this plugin not Firefox itself.

Thanks for your help, Ciprian