Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

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Why would the ability to enable cookies be grayed out?

  • 2 件の返信
  • 4 人がこの問題に困っています
  • 16 回表示
  • 最後の返信者: cor-el

jasonrj
jasonrj
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Someone called me today to get help enabling cookies in Firefox 10 on Windows.

On the Privacy tab we had selected Use custom settings for history but the option to accept cookies was grayed out. The drop-down box was selected to Keep until I close Firefox, but we could not change it since it was grayed out.

Private browsing was not enabled, what would cause the ability to enable cookies to be grayed out?

Someone called me today to get help enabling cookies in Firefox 10 on Windows. On the ''Privacy'' tab we had selected ''Use custom settings for history'' but the option to accept cookies was grayed out. The drop-down box was selected to ''Keep until I close Firefox'', but we could not change it since it was grayed out. Private browsing was not enabled, what would cause the ability to enable cookies to be grayed out?

すべての返信 (2)

the-edmeister
the-edmeister
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A security application or anti-malware application on that PC may have taken over the handing of cookies from Firefox and is preventing those prefs in Firefox from being available to the user.

cor-el
cor-el
  • Moderator
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Do any prefs show as locked if you click the Status header to sort by status?

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).