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Setting up email on a different computer: configuration failure

Thunderbird Send and receive email
david replied
darwyn.sumner
darwyn.sumner

I succeeded in the Thunderbird transfer method described in these forums when bunging it on an old Win10 laptop. When I come to try the same on a new Win11 PC however, setting up an existing email address simply fails. I get as far, in the Set Up Your Existing Email Address page as "Configuration found at email provider" but can proceed no further as I get the message "Unable to log in at server. Probably wrong configuration, username or password" The setup on my old PC is gone now, it finally gave up the ghost, I have email on the old Win10 laptop but that's far from ideal. Additional facts: it's an ntlworld email address; there's a possibility the password may be redundant (so many of these to be found when a PC is on its last legs) How do I get it onto this Win11 PC?

I succeeded in the Thunderbird transfer method described in these forums when bunging it on an old Win10 laptop. When I come to try the same on a new Win11 PC however, setting up an existing email address simply fails. I get as far, in the Set Up Your Existing Email Address page as "Configuration found at email provider" but can proceed no further as I get the message "Unable to log in at server. Probably wrong configuration, username or password" The setup on my old PC is gone now, it finally gave up the ghost, I have email on the old Win10 laptop but that's far from ideal. Additional facts: it's an ntlworld email address; there's a possibility the password may be redundant (so many of these to be found when a PC is on its last legs) How do I get it onto this Win11 PC?

すべての返信 (4)

david
david
  • トップ 10 の貢献者

Please share the instructions you followed. That may prove helpful in making suggestions to you.

sfhowes
sfhowes

Disable the account hub in Settings/General, then add the account from ≡ - New Account, and use an app password in TB instead of the account password.

https://www.virginmedia.com/help/broadband/manage-email-settings

JLWE
JLWE

What is an app password please ?

david
david
  • トップ 10 の貢献者

It is an appplication-specific password assigned via your email provider. In this way, the password on your PC is useless to anyone else as it only works on that PC.

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