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Firefox completely unresponsive. Tabs crashing

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  • 0 人がこの問題に困っています
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  • 最後の返信者: MK

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I've uninstalled and reinstalled Firefox multiple times, I've refreshed it, but tabs keep automatically crashing. Like, every new tab crashes immediately, the search bar is empty too.

I've tried troubleshoot mode and the tabs still crash. No extensions are running.

I can't sign into my account because that tab also crashes. The only thing that really works is opening settings.

There are no crash reports because FF is running but unresponsive due to tab issues.

Really annoyed because this happened randomly.

I've uninstalled and reinstalled Firefox multiple times, I've refreshed it, but tabs keep automatically crashing. Like, every new tab crashes immediately, the search bar is empty too. I've tried troubleshoot mode and the tabs still crash. No extensions are running. I can't sign into my account because that tab also crashes. The only thing that really works is opening settings. There are no crash reports because FF is running but unresponsive due to tab issues. Really annoyed because this happened randomly.
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選ばれた解決策

Update: Need to run a BIOS update

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Boot the computer in Windows Safe Mode with network support to see if that has effect.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including personal data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
  • it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems, you can create a new profile as a quick test to see if your current profile is causing the problem.


Reinstall Firefox

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選ばれた解決策

Update: Need to run a BIOS update

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