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Firefox crashes on using youtube

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 583 回表示
  • 最後の返信者: maike9283

maike9283
maike9283
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Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

選ばれた解決策

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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選ばれた解決策

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

maike9283
maike9283 質問者
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Hi, I tried already in Safe Mode but it didn't work. I hadn't tried clearing the browser cache, after I've done it seems to be working now. Thanks so much!