Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I have tried to download a new vesion of firefox as the old version was corrupted

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: FredMcD

jdo1
jdo1
more options

IF I try to install a new vesrion of firefox it says an older version is still in the process of downloading and I should reboot the PC, but this achieves nothing at all. the Uninstall feature within control panel doesn't work, and If I try to manually launch the uninstaller in C program files that doesn't work either . What next? The pc seems to be functioning with firefox derivative.

IF I try to install a new vesrion of firefox it says an older version is still in the process of downloading and I should reboot the PC, but this achieves nothing at all. the Uninstall feature within control panel doesn't work, and If I try to manually launch the uninstaller in C program files that doesn't work either . What next? The pc seems to be functioning with firefox derivative.

すべての返信 (1)

FredMcD
FredMcD
more options

Follow these directions carefully;

Download Firefox For All languages And Systems {web link} Save the file. Then;

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.